Enterprise Account Manager (for AI and big data) - Kuala Lumpur

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✨ About Oxylabs ✨

Oxylabs is a market-leading proxy and web scraping solution provider driven by a mission to build a highly reliable, scalable, and low-cost cloud infrastructure platform for public web data gathering. We’re a team of 500+ professionals who develop cutting-edge web data-gathering solutions for thousands of the world’s best-known businesses, including Fortune 500 companies.

Our vision is to create a future where big data is accessible to all businesses of different sizes around the globe.

🌟 What’s in store for you 🌟

You’ll be solving challenges for top-tier clients and collaborating with industry professionals. We’ll fuel your professional growth with vast internal and external learning resources and an environment of teaming up and knowledge sharing.

🎯 What you'll do 🎯

Manage Client Relationships:

• Engage with Clients via Emails:

  • Initiate and respond to email communication to keep clients informed of updates, new features, and relevant information.
  • Proactively schedule regular calls with clients to discuss their needs, challenges, and feedback.
  • Attend meetings with key stakeholders, including engineers, product owners, and vendor managers, to maintain a strong relationship.

• Ensure Ticket Resolution:

  • Monitor and prioritize client support tickets.
  • Utilize personal expertise to resolve complex issues and collaborate with the customer success team when necessary.

• Analyze Client Portfolio Usage:

  • Regularly review and analyze clients' product/service usage to understand patterns and trends.
  • Identify areas for optimization and improvement in line with client goals.

• Fill in CRM (Customer Relationship Management):

  • Keep the CRM system updated with relevant client information, interactions, and agreements.
  • Document client preferences, key contacts, and any issues discussed during meetings.

• Handle Billing and Invoices:

  • Review and verify that invoices are correctly issued in accordance with the agreed-upon terms and services.
  • Ensure timely and accurate payment processing, coordinating with the finance team as needed.

Grow New and Existing Client Base (Full Sales Cycle Ownership):

• New Business Development (50%):

  • Prospect and qualify new business opportunities through research, networking, and outbound activities.
  • Manage full sales cycle from initial contact through contract negotiation and closing.
  • Develop and present proposals to prospective clients.
  • Transition closed accounts into managed portfolio for ongoing relationship management.

• Account Management & Expansion (50%):

• Define Long-Term Account Objectives:

  • Collaborate with clients to define and document long-term objectives and goals.
  • Create and regularly update account plans to align with these objectives.
  • Maintain ownership of accounts post-sale, serving as primary relationship manager.

• Identify Upsell & Cross-Sell Opportunities:

  • Analyze client usage patterns to identify opportunities for expanding services or products.
  • Present and negotiate expansion opportunities within managed accounts.
  • Work closely with the commerce team to develop proposals and close expansion deals.

Collaborate with Internal Stakeholders:

• Act as the Voice of the Customer:

  • Collect and distill customer feedback to provide insights to internal teams.
  • Advocate for customer needs and preferences in internal discussions and decision-making.

• Coordinate Internal Resources:

  • Collaborate with technical, support, and legal teams to address client requirements.
  • Ensure seamless communication and collaboration among internal teams to meet client goals.

Manage Renewals & Attrition Risk:

• Negotiate and Execute Renewal Contracts:

  • Review existing contracts and negotiate renewal terms in alignment with customer goals.
  • Lead negotiations for new agreements and contract renewals with clients.
  • Ensure that all agreements are documented, signed, and up to date.

• Proactively Manage Attrition Risk:

  • Regularly assess client satisfaction and identify accounts at risk of attrition.
  • Develop detailed action plans to address concerns, improve satisfaction, and mitigate attrition risks.

💡 Your skills & experience 💡

• Over 5 years of experience managing and upselling to strategic B2B accounts in the technology sector.
• Exceptional presentation, communication, and meeting facilitation skills in both English and Mandarin Chinese.
• Bachelor's degree from an internationally accredited college/university; advanced degrees or certifications are a plus.
• Eligible to travel to Europe, Mainland China and the APAC region.
• Strong technical aptitude and passion for understanding our technology.
• Expertise in tech industries including E-commerce, AI tools, Marketing & Advertising, Travel & Hospitality, Cybersecurity, and Financial services.
• Experience working with mid-market and corporate-sized companies.
• Proven track record of collaborating with technical personas such as product owners, software engineers, and chief technology officers.
• Empathetic, with the ability to build meaningful relationships with customers, including senior-level and C-suite executives.
• Strong business acumen, along with excellent negotiation and objection-handling skills.

🎁 What we offer 🎁

• Vacation days: as per industry standard.
• Learning & Development: Online Courses and Trainings.
• Mental health apps.
• Workation.
• Travel costs & allowances for visiting clients: covered by the company.
• Full remote environment.
• Company-sponsored tech.

💰 Salary 💰

Gross salary 3600-4800 EUR/month and bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competences.